FAQ's

Unfortunately, we are not able to cancel an order once it has been placed. If there is any issue with your order, email us on hey@glowdryaustralia.com.au and we can help you out.

Please be careful when entering your shipping info. However, mistakes happen - please e-mail us hey@glowdryaustralia.com.au

(Orders are shipped within 24-48 hours so unfortunately if you e-mail us too late, your order will have been shipped)

Sending order confirmations can sometimes take up to 24 hours. Please check your spam or junk mail mail too. if you have not received your order confirmation email after 24 hours, please email us - hey@glowdryaustralia.com.au

Once your order has been fulfilled (shipped), you will receive an email with your tracking information. You can track the progress of your order by following the tracking link in the email. Any issues please email us hey@glowdryaustralia.com.au

We are unable to offer refunds, returns, or exchanges (due to hygien reasons) all sales are final. In the unlikely event that a product arrives damaged - please email with your name, order number and photos of the issue. hey@glowdryaustralia.com.au

Refused delivery / return to sender package will incur a $10 restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your return to be inspected and to processed back to you.

Email us with any questions hey@glowdryaustralia.com.au

Please contact us immediately, within 48 hours of receiving your order, via email - hey@glowdryaustralia.com.au

Please provide us with your order number and photos of your damaged product/s.

Please email uswithin 48 hours of receiving your order, so that we can take care of this for you. Please provide your order number along with a photo of the incorrect product/s you received.

Include a helpful and informative answer to the frequently asked question here.

Include a helpful and informative answer to the frequently asked question here.